- Registered Property Owners
- Registered Owner Representatives
Click on the link to download the required form
Online Portal – New and Improved
(Q1) Why should I register instead of using the front page pay my bills?
(A1) The advantage of registering a property under your account allows you to request exemptions, update billing contact, manage multiple properties, and receive email notifications about your property. (Q2) Where can I find my APN or Statement number?
(A2) You can find this information on the top right of your bill. (Q3)I forgot my username and/or password, how can I retrieve it?
(A3) You can click here to recover your password. (Q4) I need additional help, how can I contact you?
(A4) Please contact us by email by clicking here or by calling our Billing and Collections Unit Helpline at (877) 614-6873. They are open Monday through Friday, 9 AM to 4 PM.
(Q1) Why did I get a bill?
(A1)You received a bill because your property is subject to the RSO and/or the SCEP. However, if this is your residence, or if you qualify under one or more temporary exemption categories, you may file for an annual exemption. You can exempt online at the web portal or complete the enclosed Temporary Exemption Application/Contact Information Update form (EC Form) and return to our office in the envelope provided with the bill, or deliver it to one of the seven Los Angeles Housing and Community Investment Department (HCIDLA) customer walk-in centers (see reverse side of bill for locations). Please keep a copy of all forms for your file. (Q2)What am I paying for?
(A2)The $24.51 per unit for RSO allows a landlord to legally collect rent from a tenant and provides them with a copy of a valid rent registration certificate. The $43.32 per unit for SCEP provides: an inspection, a re-inspection if a property has received a Notice to Comply and the hearing costs, if the property is referred to the General Manager for Non-Compliance. (Q3)What will happen if I do not pay the amount due? My tenants have not paid any rent, do I need to pay?
(A3)Failure to pay the amount due by the LAST DAY of February will result in a delinquent penalty fee being added to the amount due. Should the fees remain unpaid, additional collection efforts, including referral to a private collection agency that reports to credit bureaus and/or the filing of a legal action against you by the City Attorney’s Office, will be pursued. Please note payment of the fees will entitle you to a ‘Rent Registration Certificate’ for your unit(s) which you may use to proceed with a lawful eviction. (Q4)What year am I getting billed for?
(A4)The Annual Bill is for the current calendar year (January - December). RSO/SCEP annual fees are not prorated. (Q5)How do I pay my bill?
(A5) Online: A simple and fast way to manage your account. View your payment information, request for an exemption, pay single or multiple bills by check (ACH), debit card or credit card, receive automatic confirmation receipt, and immediately print Registration Certificates (with full payment). Users may view the step-by-step assistance guide on how to use the online system - just log on to: HCIDLAbill.org. For video instructions on how to register online, click on the “Exemption/Payment Tutorial.” Mail: Write in the Amount Paid on the front of the PAYMENT COUPON , provide debit/credit card information or enclose a check in the “PAYMENT ENVELOPE”, remember to add a stamp, and mail. Walk-in: Provide payment coupon and payment. Cash - exact amount only, check, or debit/credit card (Constituent Service Center only accepts credit card and check payments). (Q6)What should I do if I have sold and do not own the property?
(A6)Disregard Bill. No response is necessary. (Q7)Why must I request a temporary exemption every year if I never intend to rent my home or my other unit(s)?
(A7)The HCIDLA relies on an annual self-reporting system to request and/or renew temporary exemptions. Property use may change over time and from one year to the next. When there is a change to the status of the property, our records can be adjusted in a timely manner. (Q8)Do I have to pay even if I am not renting any unit(s)? My relatives live in the back house and I do not charge them rent to live there. Should I pay fees on this unit(s)?
(A8)No, but exemption(s) must be requested annually for any units occupied by the family members, where no rents are collected – this is the “T3” exemption (please refer to EC Form for instructions). (Q9)How do I claim an exemption?
(A9)A.There are two exemption categories a property owner may be entitled to: (1)Temporary Exemptions are for owner-occupied unit(s) (Exemption code T1) or unit(s) occupied but no rent is collected (Exemption code T3). Both exemption codes require the use of a self-reporting application process and may be requested or renewed on an annual basis. Please submit in the enclosed exemption envelope. (2)RSO/SCEP Exemptions address a wider range of exemption codes. See the enclosed RSO/SCEP Exemption Application for more information. (Q10)How do I claim a “Vacant” Unit exemption?
(A10)Complete the "Notice of Vacant Unit(s)" form available online or at Walk-in offices. Be sure to follow instructions. (Q11)If I claim an exemption for a unit(s) at the beginning of the year and then rent it out during the year, what do I need to do?
(A11)You must pay the annual registration fee in full within 10 days of the lease or rental agreement being signed. Failure to do so will result in the assessment of delinquent fees for the rented unit(s). (Q12)How would I know that my exemption was accepted after I filed it? Will I get an adjusted bill?
(A12)To check your exemption status, visit our website at http://HCIDLAbill.org and log into your account using the APN and Statement Number located on the Annual Bill. For additional information regarding your account, please email us at HCIDLA.firstname.lastname@example.org . You may also contact our Billing and Collections Unit Helpline at (213) 275-3292 or (877) 614-6873. Additional assistance is available at YOUTUBE link - 1) Access YouTube 2) Enter "HCIDLA" in the search engine 3) Select HCIDLA Billing Information Videos 4) Select any or all of the four available videos for assistance.